Frequently Asked Questions

Everything you need to know about your Isamaya beauty experience.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's journey.

Are Isamaya products cruelty-free?

Yes, we are committed to ethical beauty. All Isamaya products are 100% cruelty-free and we do not test on animals at any stage of production.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on cosmetics that have been opened or tested.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options.

How do I find the right shade for my skin tone?

Each product page features a detailed shade guide and model swatches. If you need further assistance, you can contact our beauty experts for a personalized consultation.